Privacy Policy for Icon Rehab

Last Updated: 24-09-2025

At Icon Rehab, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website [https://iconrehab.co.uk], including any related services, sales, marketing, or events (collectively, the “Site”). Please read this policy carefully.

By using the Site, you consent to the data practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal information when you use our Site:

• • Personal Identification Information: Name, email address, phone number, etc.

• • Usage Data: Information about how you use our website, including IP address, browser type and browsing history.

• • Payment Information: If you make a purchase, we may collect payment details. Payment transactions are securely processed through NatWest Bank Payment Portal or PayPal.
    
    • • NatWest: We use the NatWest payment portal to process standard payments and we do not store your payment information.
    • • PayPal: We offer PayPal as a payment option, including the PayPal Pay in 3 service, which allows you to split your payments into three interest-free instalments. PayPal processes and stores your payment information in accordance with their own privacy policy.

• • Webchat and WhatsApp Communication: If you engage with our webchat function or the WhatsApp communication plugin, we may collect and store your phone number, name and email address. This information allows us to recontact you in the event that the call is dropped or the conversation is interrupted.

• • Cookies and Tracking Technologies: We use cookies, web beacons and other tracking technologies to collect information about your browsing activities on the Site.

2. How We Use Your Information

We use your information to:

• • Provide, operate and maintain our Site.

• • Personalize and improve your experience.

• • Respond to your inquiries and provide customer support, including via webchat and WhatsApp.

• • Process transactions and manage orders (using NatWest and PayPal payment processors).

• • Monitor and analyse usage and trends to improve the Site and our services (using Google Analytics).

• • Send you updates, promotional materials and other communications (you can opt-out of these communications at any time).

• • Recontact you via webchat or WhatsApp if a conversation is interrupted, using the information you provided (phone number, name, email address).

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• • Service Providers: We may share your information with trusted third-party companies that help us operate our business (e.g., hosting services, email marketing services).

• • Payment Processing: We use NatWest and PayPal to process payments. When you make a payment, your payment information will be securely processed by these providers. Both NatWest and PayPal handle your payment data in accordance with their own privacy policies.
    
    • • For PayPal, information collected during a transaction (including if you use the PayPal Pay in 3 option) will be processed by PayPal and they will store your payment data in accordance with their privacy policy. For more details, see PayPal’s Privacy Policy.

• • Google Analytics: We use Google Analytics to track and analyse usage data on our Site. Google Analytics collects information such as your IP address, device, browser type and pages visited. For more information on how Google handles your data, please visit Google Privacy Policy.

• • Webchat & WhatsApp Communication: We may share your contact information (phone number, name, email address) with third-party providers (e.g., webchat or WhatsApp service providers) to facilitate communication and follow-up in case of dropped calls or interrupted conversations.

• • Legal Requirements: We may disclose your information if required by law, court order, or in response to a legal process.

• • Business Transfers: In the unlikely event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• • Access, update, or delete your personal information.

• • Object to or restrict the processing of your personal information.

• • Withdraw consent, where applicable.

To exercise these rights, please contact us at [insert contact email].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. For example:

• • Google Analytics: Cookies are used to track and analyse how visitors interact with the Site. This helps us improve the Site and understand user behavior.

• • PayPal: PayPal may use cookies for transaction processing and fraud prevention.

• • Webchat & WhatsApp: The webchat and WhatsApp plugins may also use cookies and tracking technologies to provide communication services and ensure messages are delivered correctly.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the Site.

7. Third-Party Links

Our Site may contain links to third-party websites, including social media links or services provided by partners. We are not responsible for the privacy practices or content of those websites. Please refer to the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for children under the age of 13 and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we do, we will post the new Privacy Policy on this page and update the “Last Updated” date at the top. Please review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Icon Rehab UK
Email: enquiries@iconrehab.co.uk
Phone: 020 8577 2789
Address: 7 Ryan Drive, Shield Drive, Brentford, Middlesex. TW89ZB